All returned orders will be issued with a credit note to the value of the item(s) returned less any shipping costs. Online credit notes are valid for 12 months. We do not issue refunds for returned items unless you check out via Afterpay or your item is deemed faulty by our customer care team. You will need to contact us within 14 days of receiving your order to request a return. We are unable to offer exchanges for any returned items.
All returns must be mailed to our warehouse. Returns cannot be dropped off in person as our warehouse is not open to the public for health and safety reasons.
Our returns and faulty goods policy is in accordance with the Australian Consumer Law.
HOW TO RETURN AN ITEM
Contact us via email here and select ‘Return’ as your reason for enquiry. Please include your order number and the item/s you wish to return, and ensure that the item(s) you are returning is eligible for return. Our returns team will then provide you with an RA# and returns form with details on how to return your item to us.
We do not allow returns or exchanges for the following:
- Products purchased on sale i.e. during a promotional sale period or on markdown
- Products received without an authorised RA#
- Underwear, lingerie or swimwear bottoms
- Products not received in their original condition
- Products without their tags attached
- Products that appear worn or smell of perfume, deodorant, body odor or tan
- Products that are marked or damaged in any way
Returns are usually processed within 5 business days of receipt and you’ll receive an email detailing your return once it has been processed.
Our returns department has the right to refuse a return if a returned item does not meet the above conditions. In this instance, the item will be returned to the address provided on the original order.
If you purchased using our buy now pay later service with Afterpay, you are welcome to return any full priced item within 14 days of delivery for a full refund of any amounts paid to date. All remaining debits will also be canceled. If you have any queries regarding your Afterpay payments or account, please don’t hesitate to contact us at email@example.com. Please note, orders are subject to the same non-returnable conditions mentioned above.
You will need to cover the cost of your return back to us. We recommend using a tracked method of postage to ensure it reaches us safely as we are not responsible for lost, stolen or undelivered parcels.
FAULTY, INCORRECT OR MISSING ITEMS
If you believe an item you’ve purchased from us is faulty, incorrect or you’re missing an item, contact us at firstname.lastname@example.org with, if relevant, clear photos of the fault or mistake and/or as much details as you can provide, and we will assist you from there with an outcome. All claims need to made to us within 14 days of delivery.